We’re committed to constant improvement
We welcome feedback of all kinds, including complaints—we want you to help us get better at what we do.
FEEDBACK
How to give feedback
Problems accessing our systems
If you need help with any of our systems, you can speak to the system administrator directly or use our contact form.
Trademark concerns
If you are aware of logo misuse, fraud, or other trademark concerns, you can report these using our complaint form.
Feedback on our standards and policies
You can submit any feedback or questions for us using the standards feedback form.
Complaints about a certified organization
If you have a complaint about a certified organization, we recommend that you submit it directly to that organization. All of our certified organizations are required to have a complaints process in place. If you would prefer to speak to us directly, you can use our complaint form.
Complaints about a certification body
If you have a complaint about a certification body, we recommend that you submit it directly to that body. All of our certification bodies are required to have a complaints process in place. You can find the accreditation body for each certification body by following the link from the name of the standard in the list of certification bodies. If you would prefer to speak to us directly, you can use our complaint form.
Other feedback about Textile Exchange
You can let us know any concerns or complaints you might have about us using our complaint form.